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About Us - MemberReportAccess
Customer Support
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Our mission is to create a service providing the customer the best quality data in our industry.

  • Always listening and responding to customer feedback to achieve the best customer service in the industry.
  • Actively monitoring and seeking out customers who felt they had a less than perfect experience and addressing the issue, including full refunds.
  • We work with the BBB, banks, advertising partners and compliance professionals to review our billing disclosures and claims to insure we adhere to industry best practices and excellent customer experience.
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Here’s what the media has to say about our reports

Our reports contain NMVTIS data recommend by FTC https://www.consumer.ftc.gov/articles/0055-buying-used-car

Why choose our reports?

  • A+ BBB rating
  • We’ve sold 6 million reports and provided 15 million free vehicle history reports
  • No hassle, no questions asked 100% Money Back Guarantee
  • 24/7 live chat, email, text and phone support
  • Every year our reports warn consumers of thousands of salvaged and stolen vehicles 

We have partnered with the most reliable data providers:

  • Authenticom
  • NMVTIS
  • Zillow
  • RealtyTrac
  • MelissaData
  • LexisNexis
  • Skipmax
  • Education.com
  • ObituaryData
  • SearchBug
  • SoftechInternational
  • Equifax
  • TLO (Transunion)
  • EVOX
  • National Highway Traffic Safety Administration
  • Insurance Institute for Highway Safety
  • Kelly Blue Book
  • JD Power
  • Chromedata
  • Ipsos

Our family of reporting sites have received over 500,000 reviews in the last 7 years. Each day we show some of the feedback customers have sent us by email, chat and online.

sofia f
WVWVD63B32E196922

"very informative. i am purchasing this vehicle that i have completed this carinfo report on and after using this i am now more confident in proceeding with the purchase and with offering a more reasonable price. this site was extremely helpful. it not only gave me peace of mind knowing the entire history on the vehicle but also giving me further information one example of importance the price descrepinancy between the dealerships asking price and the actual cost of the vehicle. most of all before any of the above for offering such an incredible service for only the cost of $1.00 was absolutely incredible. such an affordable price for such an important service. it was absolutely incredible that i have found your website and was able to use your services. thank you so much for your company and for what you do. i am positive i am not only speaking for myself but im sure the thousands upon thousands of others who have found and used your website as well.. thank you!"

Mobile Customer
SMS User Feedback

"Thank you again sir a very valuable service you provide and I know sometimes a lot of the information on perpetrators are not Puttin on a timely basis or sometimes not even at all but that I need to have this information its a family issue and this thirty-one-year-old perpetrator is causing problems in his home that hes staying in and I just want to make sure I have as much up-to-date information as possible I was brought to my attention that Florida does not extradite from Tennessee or South Carolina he is a flight on probation and if he was captured he would serve probably another 8 years and thats what Im looking for thanks again sir have a great night"

Roberta A
3C8FY68BX2T211819

"My odomitor read 22,000 miles LESS when i got the car tan the report said it was in 2011! I was shocked to see that!! How can a car dealership sell a car that they themselfs dont run a report on?! Austins in vancouver, wa 98665 should be ashamed, they even admited after i later pointed out that a light wasnt working that they didnt inspect the cars. Nice people, bad buisness... I dont know the laws here in Washington, but I feel that with this new found information, they should take the car back and refund they money Ive put into it, or perhaps make they price lower! Thank you. R. Abbe October, 2012"

John M
1G6KD57Y58U138503

"This report gave me some great insight into the vehicles past. It was a 2008 model Cadillac that was in three different states to be autioned off. They started 2008 in Florida, Alabama then went to California and is for sale currently at another salvage auction. The mileage has been around 15000 from the first aution until now, wow what is going on? I might have bougt the car if not for this report. Thank you for the discounted first report. If I choose to buy another vehicle I will use your service for sure. Sincerely John Moore"

Mobile Customer
SMS User Feedback

"Thank you. Yes I am satisfied Darian. Had the car 3 days. A roar from right back tire. Had a friend to test drive with me. He, a tire salesmen and mounts for 30 years. Check tires and felt inside of tread. Ripples along the tread. Talked with salesman, agreed to replace both back tires tomorrow. A slight faint scrubbing of possible brake pads need replaced. This could be a safety issue too. The report was comforting, I want to be thorough. If these two issues can be fixed under warranty, I will be pleased. Thank you, Nedra"

View March 4 Breach Notification Here

Effective April 10, 2019

In order to preserve the integrity and transparency of our reviews we will not allow incentivized reviews for our products. In this spirit we have developed the following guidelines for reviews of our products:

- Company employees or family members will never post a review concerning our products (Company employees have never been allowed to post reviews, we just want to be clear and specific about our policy).

- We will never compensate customers for providing a review of our products. Compensation includes payments of any kind, discounts or other rewards.