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About Us - MemberReportAccess
Customer Support
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Our mission is to create a service providing the customer the best quality data in our industry.

  • Always listening and responding to customer feedback to achieve the best customer service in the industry.
  • Actively monitoring and seeking out customers who felt they had a less than perfect experience and addressing the issue, including full refunds.
  • We work with the BBB, banks, advertising partners and compliance professionals to review our billing disclosures and claims to insure we adhere to industry best practices and excellent customer experience.
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Here’s what the media has to say about our reports

Our reports contain NMVTIS data recommend by FTC https://www.consumer.ftc.gov/articles/0055-buying-used-car

Why choose our reports?

  • A+ BBB rating
  • We’ve sold 6 million reports and provided 15 million free vehicle history reports
  • No hassle, no questions asked 100% Money Back Guarantee
  • 24/7 live chat, email, text and phone support
  • Every year our reports warn consumers of thousands of salvaged and stolen vehicles 

We have partnered with the most reliable data providers:

  • Authenticom
  • NMVTIS
  • Zillow
  • RealtyTrac
  • MelissaData
  • LexisNexis
  • Skipmax
  • Education.com
  • ObituaryData
  • SearchBug
  • SoftechInternational
  • Equifax
  • TLO (Transunion)
  • EVOX
  • National Highway Traffic Safety Administration
  • Insurance Institute for Highway Safety
  • Kelly Blue Book
  • JD Power
  • Chromedata
  • Ipsos

Our family of reporting sites have received over 500,000 reviews in the last 7 years. Each day we show some of the feedback customers have sent us by email, chat and online.

Mobile Customer
SMS User Feedback

"Thank you Darian. Im not sure if this was your boss doing or someone just picked up my need from the countless number of calls I left at citizens bank. Not some nice lady called I was able to scan the needed documents and shes putting in the mail the necessary form showing the bank has no liens against the car Dad bought!!! Im still using your report as the Ohio dmv wants a detailed account of the vehicles condition. Again thank you. Your services are wonderful and Ive already told my friends about your web site!!!!"

Mobile Customer
SMS User Feedback

"I see, I missed that somehow because I only had two vehicles to sell that I got from a Auction Yard and just wanted to have all information about those two cars... But for now I will keep the service and see if anyone I know needs any information on a vehicle they want to get so that I will get the full use of it. If I do not find any further use for it then I will contact you to close the account because obviously I dont want to keep paying for something that I will not be using... Thank you for the explanation"

Sylvia P
1G4BT52P9TR417099

"I am now the proud owner of this car and I was just curious as to what a carfax would show on it. The original owner is deceased, and gave me the car 2 weeks prior to his death. He was 86, and his Wife is 92. I was his care giver off and on for 5years. I continued ro care for his wife who lived almost another year. She just died last month. The car had 48,000 miles on it when he gave it to me. It now has almost 56,000. I am very proud of the car. The picture that came up with the car fax is not my car."

Mobile Customer
SMS User Feedback

"Yes. I had traded this vehicle for a new one in June but the dealer didnt make a transfer of title. I received a notice from the state that the car was not insured and my name was still on the title. I went to the dealership and they are to file for title transfer. I was just curious to see where the car is. They had sent it to an auction house. Thanks for your site. Sometimes I try a site like yours and get to the end and the cost of a report is too expensive. I like your price it may be too low!"

Mobile Customer
SMS User Feedback

"Thank you Darian. Im finding a difference between yall report and one that was run by AutoCheck earlier today. The AutoCheck report indicated there was an accident reported on 10-4 2018. No such accident occurred!! AutoCheck indicated that information came from a state agency. On the other hand your report indicated no accidents which is correct. I wanted two double check to see if somehow your system missed that bogus accident report. Hope you can help me with that. Thanks."

View March 4 Breach Notification Here

Effective April 10, 2019

In order to preserve the integrity and transparency of our reviews we will not allow incentivized reviews for our products. In this spirit we have developed the following guidelines for reviews of our products:

- Company employees or family members will never post a review concerning our products (Company employees have never been allowed to post reviews, we just want to be clear and specific about our policy).

- We will never compensate customers for providing a review of our products. Compensation includes payments of any kind, discounts or other rewards.