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About Us - MemberReportAccess
Customer Support
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Our mission is to create a service providing the customer the best quality data in our industry.

  • Always listening and responding to customer feedback to achieve the best customer service in the industry.
  • Actively monitoring and seeking out customers who felt they had a less than perfect experience and addressing the issue, including full refunds.
  • We work with the BBB, banks, advertising partners and compliance professionals to review our billing disclosures and claims to insure we adhere to industry best practices and excellent customer experience.
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Here’s what the media has to say about our reports

Our reports contain NMVTIS data recommend by FTC https://www.consumer.ftc.gov/articles/0055-buying-used-car

Why choose our reports?

  • A+ BBB rating
  • We’ve sold 6 million reports and provided 15 million free vehicle history reports
  • No hassle, no questions asked 100% Money Back Guarantee
  • 24/7 live chat, email, text and phone support
  • Every year our reports warn consumers of thousands of salvaged and stolen vehicles 

We have partnered with the most reliable data providers:

  • Authenticom
  • NMVTIS
  • Zillow
  • RealtyTrac
  • MelissaData
  • LexisNexis
  • Skipmax
  • Education.com
  • ObituaryData
  • SearchBug
  • SoftechInternational
  • Equifax
  • TLO (Transunion)
  • EVOX
  • National Highway Traffic Safety Administration
  • Insurance Institute for Highway Safety
  • Kelly Blue Book
  • JD Power
  • Chromedata
  • Ipsos

Our family of reporting sites have received over 500,000 reviews in the last 7 years. Each day we show some of the feedback customers have sent us by email, chat and online.

mary jane s
Customer Service Comment

"ok ok"

Armando O
JH4DC54814S019297

"as a a"

ishtiaq a

"g oo d"

pamela m
Customer Service Comment

"Ok ok"

Lynne M
Customer Service Comment

"Ok OK"

View March 4 Breach Notification Here

Effective April 10, 2019

In order to preserve the integrity and transparency of our reviews we will not allow incentivized reviews for our products. In this spirit we have developed the following guidelines for reviews of our products:

- Company employees or family members will never post a review concerning our products (Company employees have never been allowed to post reviews, we just want to be clear and specific about our policy).

- We will never compensate customers for providing a review of our products. Compensation includes payments of any kind, discounts or other rewards.