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About Us - MemberReportAccess
Customer Support
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Our mission is to create a service providing the customer the best quality data in our industry.

  • Always listening and responding to customer feedback to achieve the best customer service in the industry.
  • Actively monitoring and seeking out customers who felt they had a less than perfect experience and addressing the issue, including full refunds.
  • We work with the BBB, banks, advertising partners and compliance professionals to review our billing disclosures and claims to insure we adhere to industry best practices and excellent customer experience.
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Here’s what the media has to say about our reports

Our reports contain NMVTIS data recommend by FTC https://www.consumer.ftc.gov/articles/0055-buying-used-car

Why choose our reports?

  • A+ BBB rating
  • We’ve sold 6 million reports and provided 15 million free vehicle history reports
  • No hassle, no questions asked 100% Money Back Guarantee
  • 24/7 live chat, email, text and phone support
  • Every year our reports warn consumers of thousands of salvaged and stolen vehicles 

We have partnered with the most reliable data providers:

  • Authenticom
  • NMVTIS
  • Zillow
  • RealtyTrac
  • MelissaData
  • LexisNexis
  • Skipmax
  • Education.com
  • ObituaryData
  • SearchBug
  • SoftechInternational
  • Equifax
  • TLO (Transunion)
  • EVOX
  • National Highway Traffic Safety Administration
  • Insurance Institute for Highway Safety
  • Kelly Blue Book
  • JD Power
  • Chromedata
  • Ipsos

Our family of reporting sites have received over 500,000 reviews in the last 7 years. Each day we show some of the feedback customers have sent us by email, chat and online.

Mobile Customer
SMS User Feedback

"Thank you Darren. Yes I was happy and was definitely worth 1. Ive already been telling my friends. However I did not get all the information I need. Can you steer me in a Direction. Want to know what number it was off the assembly line and any other information I can get. Your report told me that the car was Chryslers toys for adults car by the mileage when the first owner got it. Any help would be appreciated"

Mobile Customer
SMS User Feedback

"Yes I was satisfied. The only thing it didnt have data on was the possible value of this type vehicle. Im executor or my late brothers estate and I was looking for among other information on this Buick was its resale value. Your report gave me many missing pieces and was extremely helpful. If the Buick isnt too old, I guess Ill have to KBB it. Thanks. Your report and your website have been extremely helpful."

Mobile Customer
SMS User Feedback

"Yes. Thank you. I had a suspicious potential vehicle that I was wanting to buy. The dealer wanted almost $5100 off of the KBB value and almost $6k off of what edmunds.com valued it at. This was great news. Where my suspicion lies was that I couldnt find any pictures of the vehicle in question so I suspected the worst. Turns out, everything checks out great with no problems thanks to your report. Thanks again."

Mobile Customer
SMS User Feedback

"Im sorry but later when I returned home, I opened my Kindle and had no problem getting the full report. Thank you for all your help. I have written a review for the company. As I said, I will tell everyone I can what a great service you provide. If only every business took pride to serve there customers as your company it would be wonderful. Thanks so very much. Have a wonderful Holiday Season."

Gina L
Customer Service Comment

"Per Nathan - Conf# 64484 I will look for a refund of your initial charge of 14.95 and credit of all subsequent charges of 14.95. I feel your website should make it clear of these charges instead of the $1 charge your site advertises. Please remove all of my personal information from your site. Email, Cell phone, credit card #, etc. Thank you for your assistance in this matter. Gina Lysek"

Effective April 10, 2019

In order to preserve the integrity and transparency of our reviews we will not allow incentivized reviews for our products. In this spirit we have developed the following guidelines for reviews of our products:

- Company employees or family members will never post a review concerning our products (Company employees have never been allowed to post reviews, we just want to be clear and specific about our policy).

- We will never compensate customers for providing a review of our products. Compensation includes payments of any kind, discounts or other rewards.