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About Us - MemberReportAccess
Customer Support
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Our mission is to create a service providing the customer the best quality data in our industry.

  • Always listening and responding to customer feedback to achieve the best customer service in the industry.
  • Actively monitoring and seeking out customers who felt they had a less than perfect experience and addressing the issue, including full refunds.
  • We work with the BBB, banks, advertising partners and compliance professionals to review our billing disclosures and claims to insure we adhere to industry best practices and excellent customer experience.
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Here’s what the media has to say about our reports

Our reports contain NMVTIS data recommend by FTC https://www.consumer.ftc.gov/articles/0055-buying-used-car

Why choose our reports?

  • A+ BBB rating
  • We’ve sold 6 million reports and provided 15 million free vehicle history reports
  • No hassle, no questions asked 100% Money Back Guarantee
  • 24/7 live chat, email, text and phone support
  • Every year our reports warn consumers of thousands of salvaged and stolen vehicles 

We have partnered with the most reliable data providers:

  • Authenticom
  • NMVTIS
  • Zillow
  • RealtyTrac
  • MelissaData
  • LexisNexis
  • Skipmax
  • Education.com
  • ObituaryData
  • SearchBug
  • SoftechInternational
  • Equifax
  • TLO (Transunion)
  • EVOX
  • National Highway Traffic Safety Administration
  • Insurance Institute for Highway Safety
  • Kelly Blue Book
  • JD Power
  • Chromedata
  • Ipsos

Our family of reporting sites have received over 500,000 reviews in the last 7 years. Each day we show some of the feedback customers have sent us by email, chat and online.

Mobile Customer
SMS User Feedback

"Absolutely. It told me everything I needed to know. I just bought a car from a lot in middle of nowhere and didnt quite believe the odometer. Turns out the car had half the mileage but they had replaced the dashboard exclamation point so I just got a super low mileage car for an extremely great price. Glad I found you guys service. Save me 38 bucks just to find out something I already knew."

Mobile Customer
SMS User Feedback

"Thank you If the info I need is included. Then you will have established a continuing relationship with an Organization that has ever expanding RE Operations nationwide and outside the US that will use your service frequently. Good so far just needs a little more data added to your reports. Capt. Mike Corblies International Director American Fly Fishing Schools americanflyfishingschools.com"

Gina L
Customer Service Comment

"Per Nathan - Conf# 64484 I will look for a refund of your initial charge of 14.95 and credit of all subsequent charges of 14.95. I feel your website should make it clear of these charges instead of the $1 charge your site advertises. Please remove all of my personal information from your site. Email, Cell phone, credit card #, etc. Thank you for your assistance in this matter. Gina Lysek"

Rodney G
1FTCR10A8NUD23794

"To know trucks real millage,accident history and general good condition confirmed by its past real---history,also to know its worth good points,low miles or its bad points if thats listed as well, good information about what you are buying is allways important to have... even if it would trun out to be bad stuff, check it out before you buy it---buyer beware right? LOL"

Mobile Customer
SMS User Feedback

"Thank you very much for being so convenient and so on easy about this I promise I will spread the word for people to use your services my family owns the tax office so we can deal with a lot of people on a daily basis at this time of year I will make sure that I let everyone I come in contact with no how easy that you were with helping me with this thank you very much"

Effective April 10, 2019

In order to preserve the integrity and transparency of our reviews we will not allow incentivized reviews for our products. In this spirit we have developed the following guidelines for reviews of our products:

- Company employees or family members will never post a review concerning our products (Company employees have never been allowed to post reviews, we just want to be clear and specific about our policy).

- We will never compensate customers for providing a review of our products. Compensation includes payments of any kind, discounts or other rewards.